Changes to Delivery Services, Including a New ‘Name-the-Day’ Option

In the wake of last December’s snow, our bi-annual review of delivery carriers took a sharper focus than usual as we set ourselves the additional challenge of beefing up our contingency arrangements. We have talked to all ten national parcel networks and several regionals. As a result, we will be adding a fourth carrier (enhancing our ability to switch volume between networks when things go wrong) and changing the way we exchange information with our three existing providers.

As part of this we have been able to improve our 5-10 day delivery promise for wine delivered by carriers to four working days (with plans to reduce to three soon).

Members can also choose a ‘name-the-day’ service from carriers, which costs £3 for weekdays or £10 for weekends. A new evening/weekend service for deliveries inside the M25 is also available.

These services, as well as our next day delivery service, are now charged per order, rather than per case. You can visit the Delivery Options section of our website for more information.

Whilst the above concerns mainly deliveries via carriers (YODEL, Fedex etc) following our commercial reviews with them, most of our members continue to select to have their deliveries from the local Wine Society van, and we are planning improvements to this service too.

Peter Styne
Head of Operations